Delivery & Collection

Every Felindo piece is made to order in our workshop at 28 Bernie Street, Kya Sands, Randburg. This page explains how long it takes, what delivery costs and what to expect on the day.

Lead time

Your order is ready 18 to 21 working days after payment clears (working days exclude weekends and South African public holidays). Payflex and PayJustNow orders count from the date the first instalment is approved. We confirm your production date by email or WhatsApp when we start building, and we tell you immediately if a fabric delay would push the date out.

Delivery options

  • Local delivery (within 30 km of Kya Sands): priced automatically at checkout by distance from our workshop. The amount shown at checkout is the full delivery cost for your order, with no extra charges on the day.
  • Collect from the factory, free: choose "Collect from factory" at checkout and we will let you know when your piece is ready. Collection is Monday to Friday, 08:00 to 16:30. Please bring a vehicle that can take the piece safely; we are happy to help load.
  • Further afield (the rest of Gauteng, other provinces, Namibia and neighbouring countries): place your order with "Collect from factory" and we will quote delivery before we start building. You can cancel for a full refund if the delivery quote does not work for you.

Booking your delivery

When your piece passes final inspection we contact you to book a delivery day. Deliveries happen Monday to Friday. We give you a morning or afternoon slot and the driver calls ahead on the day. Someone over 18 must be at the address to receive and sign for the order.

Access, lifts and stairs

Please tell us in the order notes if your address has stairs, a lift, a narrow passage, a complex gate or no parking close to the door, and measure your doorway and passage before ordering. Our team carries the piece into the room you choose and removes the packaging. If a piece cannot fit through the access on the day, we will work out an alternative with you, which may involve an additional call-out.

Checking your order

Please inspect your piece with the driver before signing. If anything is wrong, note it on the delivery sheet and photograph it; we will arrange a repair or replacement under our Refund Policy. Claims for transit damage not noted at delivery cannot be accepted.

Changes and cancellations

Because every piece is made to order, changes to size, colour or fabric can only be made before we start building. Contact us as soon as possible on WhatsApp 068 661 4231 or support@felindospaces.co.za.

Questions

Felindo Spaces, a division of Felindo Group (Pty) Ltd. 28 Bernie Street, Kya Sands, Randburg, 2163. Phone 068 661 4231. Email support@felindospaces.co.za.

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